Then you can better judge if it's worth the money. Like everything else on Instagram, it's fake.this is a very late reply. It was only then that I started to look up reviews of their customer service and custom covered couches. Literally every single one of her customers and accounts has the same issues you’re having. Some pieces were garbage, while some were still OK enough.I've been guilty of overpaying on furniture at Crate and Barrel only to have it look like shit within a year. How? Come get swept up in our Eddy Reversible Sectional, with its modern, clean lines, trestle-style legs and crisp tailoring. Their systems are outdated and for some reason people just keep buying so they’re not stopping.My ex has always said she will never ever buy from there once she leaves.

Just obviously keep a record of your purchase.I ordered a dresser from West Elm. I like the design of West Elm stuff - the sofa I bought (3 piece) was second-hand from a local Craigslister and he shared with me that he was the second owner (it was in great condition). If the answer is several years then no do not buy West Elm. I've gotten a few very nice pieces from West Elm, and I've also gotten some absolute IKEA-tier garbage. Eddy Sofa Multiple Sizes $ 899 – $ 999 Limited Time Offer $ 719.20 – $ 799.20 20%. Complete joke. Got an email stating it shipped on the 3rd. So...maybe not That’s what is so insane to me - these issues seem to be so frequent it’s just mind boggling that nothing has been done to try and fix it.

Nope. Buy Now: $3,595+ Best Leather Sofas West Elm Urban Sofa Thank god I had a Chase Sapphire card which is almost like a everyman’s American Express black card which protected my purchase and their f’ed up ways. It has a sizable back shoulder and arm rests, great for leaning on (or placing a coaster on) during a night in with friends. We sat on beach chairs in our living room during this time.Now ordered an in stock rug that had a 3-5 day delivery. Talked to several customer service reps who literally tell me what I already know and claim it’s UPS fault for not picking the item up.Their Instagram comments are filled with complaints about delivery and customer service, as is consumeraffairs.org. Adore this piece. It is a multi-faceted profession in which creative and technical solutions are applied within a structure to achieve a built interior environment. I've bought a leather Monroe sofa. bedside table is all wobbly. I always buy when there’s a significant discount happening so it ends up being a reasonable price but the shipping charges are highway robbery.I had a horrible experience buying a table from West Elm. Eddy sofa 82 west elm eddy couch review design innovation eddy sofa 82 loveseats to pair with the west elm eddy sofa salt rook.

It all arrived in good condition, good quality construction and on time. The large selection we have at west elm is decorative with lots of detail. I feel terrible for her because even nice customers will email her and be like “umm my couch hasn’t shown up for the 8th day in a row” and it’s on her to tell them why. Maybe extra points for hitting milestones of number of reps you talk to - 10, 25, 50.Fucking LOL - if I didn't despite Reddit so much I would pay to give you Gold!What are some stores with similar styles but better quality/customer service? I also have a dresser and collapsible artists table and we’re still using them.As others have mentioned the sales are worth waiting for and if you happen to have one in your area it’s worth asking if they have floor samples or slightly damaged versions they would sell for less. 1. Some are from fine retailers that you know (Cb2, West Elm, Target, Urban Outfitters, etc) and some are from surprising retailers that happen to have pretty good inexpensive sofas (Lamps Plus, for instance).

Post navigation I probably wouldn't buy a couch that I couldn't try out. Does anyone have experience with this sofa, or know of any better alternatives at ~1K or less?Should be a good sofa. I can see at some point the cushions kind of deforming from use, but to me that stuff happens to any sofa and it's easy enough to replace the stuffing to return its shape. My couches were to be delivered 6-8 weeks, but now in 12-14 weeks!I also paid for this couch on my Chase sapphire preferred. They ended up having to deliver to us FIVE separate times. My Urban Sofa is looking pretty bad after two years of daily use. I'm not a designer. West Elm looks nice though so it is great for trends or just furniture for staging a home.Second this.

So sad.New comments cannot be posted and votes cannot be castInterior Design is the art and science of understanding people's behavior to create functional spaces within a building. While they don't have the exact piece you're looking for, they do have I've had a number of friends purchase couches from them on my suggestion and they're all very happy with them! It's been about a year so far, no problems and it hasn't really deteriorated in quality. Going on 3 years later (and I assume the previous owners must have had it for 2+ years), and it's still going strong.

Good luck— I’ve been really happy with everything I have from them.Is the Abrazo comfy? My rule with west elm and crate and barrel is never to buy anything without physically seeing it first. Fill your home with furniture that brings you comfort as soon as you walk in the door. I was so mad when I saw that product.As someone who is shopping for bedroom furniture right now, I can tell you exactly why they're making money. I've read mixed things about West Elm's quality. It probably will be used about once a week...not everyday. thanks!You don’t have to do anything to protect your purchase if you already used your Chase Sapphire card to make the purchase, it you run into any problems with West Elm in the future regarding returns you can call Chase and they will handle it for you, it’s a dream.

Moving in the city has never been easier. From cozy sectionals that work well for big get-togethers to beds that invite you for a good night’s sleep after a long day, when you want to add modern, contemporary flair to your living space, west elm has a wealth of items to enliven your space. Then when someone finally picks up they transfer you to the “correct department” but instead of transferring they hang up. At least it can last for a few years, and you can resell it super easily once you get tired of it.+1 for article. Before I jump into the reviews, though, let me lay out what is important to me when choosing a sofa for my home. I'm not an engineer. No redeeming qualities.

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