This problem is between us and Amazon how how shipping concession values are set – especially on media items.Saying to the buyer… ‘I know we charged you $3.99 in shipping, but we are going to withhold $10.99 from your refund because it cost us more to ship it’ just does not sit well with me and thus, even if we were to withhold shipping from a returned ‘Undeliverable’ we would only withhold what the buyer paid.I am not saying my interpretation is correct nor would I criticize a fellow seller for how they interpret the policy. The Tracking number of the package; The Purchase receipt of the package; Your Photo ID; You can request a refund online by signing into your USPS account. When you are taking responsibility for the mistakes you, as a seller, make (rather than raising your prices to cover those mistakes)… you are serving your customers.

If these addresses match and you have recorded the address correctly, refund the buyer and note the reason when you create the refund. You correctly shipped to the address the buyer provided… there is no reason that you should have to bear this cost.

I think “initial shipping cost” refers to what the buyer actually paid (that $3.99 or whatever rate they were quoted).To me as a buyer, it wouldn’t make sense if I paid $3.99 and a seller told me “Sorry, I had to pay $10 to ship it.”I disagree as well. That feels like a personal attack. When the carrier returns an undeliverable package to us, you will be issued a full refund for the item(s) minus any return fees, and a coupon for the shipping charges. Please contact us if you need to make changes to an address. This is a three-way transaction.If the buyer bought directly from Amazon, and the same thing happened, would Amazon charge them extra?I can’t find any information in Help files about this.One thing I tell the buyer is something like this: We will not be reimbursing the shipping charges because we are out the postage costs since the post office charged us for shipping and won’t reimburse us for an undeliverable package.

If they refund these fees, it’s not worth it for me to leave that door open for $1.65, and they’ll get a full refund. So you would feel your neighbor was being unfair and punishing you when they ask for the extra $5?I fail to see the analogy. When the carrier returns an undeliverable package to us, you will be issued a Returned undeliverable packages are subject to our standard If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact us.

I wonder what an Amazon Customer Service rep would say about this.Obviously there are two viewpoints, and I don’t think either one is “unethical.” But I do wonder about fairness as perceived by the buyer.I am truly sorry you felt personally attacked.

You may also need some of these as you apply for a refund.

Expecting the seller to pay for my mistake seems pretty entitled to me.It is fairly easy to see if you consider this in a different scenario. The buyer agreed to pay $3.99 in shipping – nothing more.As stated earlier, the likelihood of a buyer filing a claim or leaving negative feedback is very low when withholding shipping from the refund. If you do not have USPS account, you can register for free. Return Receipt fees are refunded only if the USPS® fails to provide the recipient's signature (if not otherwise refused, unclaimed, or returned to sender).

If you increase your prices to cover for such things you are only making your buyers pay the cost and, as a buyer, that really offends me… there is no reason that I should pay for other buyer’s mistakes.Shanti, I disagree. I think “initial shipping cost” refers to what the buyer actually paid (that $3.99 or whatever rate they were quoted).To me as a buyer, it wouldn’t make sense if I paid $3.99 and a seller told me “Sorry, I had to pay $10 to ship it.”Your going to get two different philosophies on how to handle ‘Undeliverable’ returns (as seen from previous posts);What route you go is entirely up to how you want to run your business. If it was an incorrect address or you are unsure why it was returned, you may ask if the address was correct in case the carrier made a mistake. It is this that is in question – at no fault of your own, do you make the other party whole or not?Just as you do not feel your responsible for the actual charge to ship, you would likely not feel responsible to pay your neighbor the extra $27. I think that is ethical.You didn’t charge the buyer “extra” shipping costs… if you paid less than you charged in shipping then you gave the buyer a discount on shipping costs to begin with.

As part of doing so I believe, firmly, that you are serving your customers best when you are reducing the cost of running your business by cutting unnessary expense from your cost. There is no right or wrong here because neither are in violation of Amazon’s return/refund policy. Amazon policy is not the deciding factor here – its cost to your business and buyer satisfaction.PS: I suspect this is going to get a lot of ‘No’ votes for being ‘Not Helpful’ – I am sorry for thatShanti, I disagree.

But I messed up, and the item got returned. We just chose to set our practices to lean more to the buyer experience than to the small impact to the bottom line.I disagree as well. Amazon policy clearly allows you to withhold your actual shipping costs from your refund, not only what the buyer paid:We have always deducted our original shipping costs from our refunds in such situations and in nearly a decade of selling we have never received either a negative or an A-Z claim for doing so. +If your shipper returns a package to you as undeliverable, please check the address on the package against the address on the Order Details. USPS Returned My Package..Do I get postage refund?

I build the shipping into the price.Come on guys, fair is fair - If one of these came back due to wrong address would I not be justified in not refunding shipping cost?Though I must add that every time I have had a return due to wrong address I have refunded in full, including shipping. Hi all, I need some advice. I paid that. And that would be very unfair to the seller.

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